If you have a long-term illness or are disabled, you don't have to pay VAT on certain goods and services that you buy in the UK. In general the equipment covered by this scheme are things that are of practical help to you because of your illness or disability.

We list all products with the Full VAT price, however when you click that product you will see the EX TAX price, along with VAT inclusive prices. During the checkout you can if you are VAT exempt enter your details and if the product is also allowed to be sold with VAT at Zero then the VAT element will be removed during your checkout stage.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or the HMRC National Advice Service on 0845 010 9000.

What counts as a long-term illness or disabled? For VAT purposes, you have a long-term illness or are disabled if you meet any of the following conditions:
you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
you have a condition that the medical profession treats as a chronic sickness, such as diabetes
you are terminally ill.

So if you don't qualify if you are elderly but otherwise able-bodied, or if you're only temporarily disabled or incapacitated.You don't have to physically buy the goods in person. If your parent, guardian, wife or husband buys the goods and services for you, then you will not be charged VAT.

What counts as personal or domestic use? Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes. If you are purchasing for a business please call us and we will assist you in placing your order.

Engineer Delivery Mobility Scooters

(optional but recommended for all scooters)

If your mobility restricts you from safely assembling your new product or perhaps you live in a rural area or flats, our Engineered Delivery option would be our recommendation. This service is only available to our customers on the UK mainland. Engineer Deliveries are made between 7 and 14 working days from the date of your order. We will keep you informed of when this is liekly to be and our engineers will arrange with you the best day for delivery with you.

The Engineered delivery service on all Mobility scooters we provide is optional, however you do have the option on mobility scooters to opt for our Box only delivery service. This will ensure you receive the scooter faster than the engineered delivery service and is ideal if you are happy to take the scooter out of the box and do the minimal assembly and preparation required.

You will receive a phone call from our engineers to arrange an appointment suitable for you

 
Once your appointment has been booked our engineers will perform a pre-delivery inspection to ensure your product arrives in perfect condition, fully charged and ready to go!

Your new Mobility product will be delivered and assembled by a trained technician; the technician will assemble and test the basic operations of your new product at your home. Once everything is ready to go, the engineer will give a demonstration of your new product to ensure you know how it works.

The engineer will demonstrate for you the basic operations of your new product; charging, preparing for transport and assembly. The engineers will then remove any unwanted packaging when they leave.
 
Engineered Delivery Features.

    Pre-delivery check.
    Full onsite assembly of your product.
    Full onsite demonstration of your product.
    Demonstration of daily use of your product.
    All Packaging removed.

    Handover certificate on completion.

We aim to provide the engineered delivery service to our customers to allow the safe assembly of larger mobility products to ensure you get the most from your mobility product

Our Warranty Explained

With the warranty on our products we aim to offer complete peace of mind to you that should a problem arise with your product any issues can be dealt with swiftly. 

We pride ourselves on offering excellent support for all power products.

STANDARD

All items come with the 12 months manufacturer parts-only warranty, generally 9 times out of 10 any issue can be sorted out over the telephone to get your equipment running again.

All warranty work can be carried out Free of Charge if you item is returned to us, we can arrange collection of your Power Product for £90. We aim to carry out any warranty works and return your item to you within 14 days

Any engineer call out to your home to carry out any work is charged at £95 per visit.

However :

ENHANCED

As an additional option for those that do not want to have to return the item to us themselves for warranty repairs, we are now starting to offer an enhanced 1 year warranty for the cost of £60 this covers all parts and labour and an engineer to visit your property up to three times to fix an item should it go wrong, eliminating the need to ever return the item should it develop a fault. This will be selectable as an option on the mobility scooter or powered product. And is a option when purchasing your product.

If you should have any questions or queries regarding our warranty procedure please don't hesitate to give us a call.

To make an enquiry about the Smart Lifter please fill out the form below

This Month we are offering a FREE Hi Vis Vest/Jacket that can be worn by you or draped over the back of your scooter /Powerchair to ensure you are SAFE this winter